Purfurry Cancellation Policy
At Purfurry, we aim to offer flexibility to pet parents while respecting the time and commitments of our boarding partners. Our cancellation policy includes two parts:
Provider-Specific Cancellation Policies
Each boarding facility on Purfurry sets its own cancellation policy. These policies may vary in terms of refund eligibility, notice period, and handling of no-shows. You are responsible for reviewing and understanding the specific policy before completing a booking.
To help you make an informed decision, Purfurry assigns each provider a general cancellation tag based on their policy:
| Tag | Description |
|---|---|
| Free Cancel | Typically allows cancellations with full refund within 24 hours of booking and before 48 hours of when the booking begins |
| Fair Cancel | Offers partial refunds depending on how early you cancel within 24 hours of booking and before 48 hours of when the booking begins |
| No Cancel | Limited or no refunds once a booking is confirmed |
These tags are for informational purposes only. The exact terms laid out by the boarding provider will govern the cancellation and refund process.
Additional Information
- Purfurry cancellation - Boarders & Groomers using Purfurry's cancellation policy will be subject to a full refund if cancelled within 12 hrs of booking and before 48 hrs of when the booking begins.
- Repeated misuse of the cancellation process may result in restrictions on your account.
Need Assistance?
If you have questions or need support with a cancellation, please contact our team at support@purfurry.com or use the in-app support feature.