Terms and Conditions
Consent Form
This form confirms that both the Customer (Pet Parent) and the Provider (Boarding Facility/Groomer) agree to use the Purfurry platform responsibly and in compliance with all its current and future terms, conditions, and policies.
Read morePrivacy Policy
At Purfurry Holdings LLP ("Purfurry," "we," "us," or "our"), your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Platform”).
Read moreFees & Payment Policy
At Purfurry, we’re committed to creating a trusted, high-quality platform where pet parents can discover and book reliable, licensed pet boarding providers. To support the growth of our community and ensure a seamless experience for all users, we maintain the following payment and commission structure.
Read moreCancellation Policy
At Purfurry, we aim to offer flexibility to pet parents while respecting the time and commitments of our boarding partners.
Read moreLiability, Termination, Media Sharing Policy
At Purfurry, we act as a digital intermediary connecting pet parents with licensed providers, but we do not provide pet care services ourselves. This policy clarifies that we are not liable for service disputes or pet care incidents. We outline the responsibilities of both customers and providers, our rights to suspend or terminate accounts, expectations for platform communication, rules for sharing images, and our approach to dispute resolution. We also address no-show situations, indemnification, and legal jurisdiction. We encourage all users to communicate clearly, fulfill their bookings, and follow both our policies and local regulations to help maintain a safe and professional platform.
Read moreFAQ Section
Our FAQ section is here to help both pet care providers and pet parents use the Purfurry platform with confidence. For providers, we explain how to register, list services, manage bookings, receive payments, and stay compliant with licensing and policy requirements. For pet parents, we cover how to search for services, understand different types of stays, communicate with providers, and ensure their pets’ specific needs are met. We highlight our commitment to safety, verified reviews, and clear communication. We also provide guidance on payouts and taxes for providers using Stripe, including how to access earnings and invoices. Our goal is to make every step of your journey on Purfurry simple, transparent, and reliable.
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