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Purfurry Policies and Disclaimers

1. Liability Policy

For Pet Parents (Customers)

Purfurry is a digital platform that connects pet owners with licensed boarding facilities and professional pet care providers. While we carefully vet and list only licensed providers, all pet care services are independently operated by third parties. Purfurry is not the provider of pet care services. Therefore:

  • Purfurry is not responsible for any loss, injury, illness, death, theft, or escape of a pet during a booking.
  • Purfurry is not responsible for property damage or injuries caused by the pet.
  • Pet parents must evaluate each listing and provider independently and accept full responsibility for choosing a provider.
  • Customers are advised to verify insurance coverage and read the provider's individual cancellation and service policies before confirming a booking.
  • All responsibility and liability for any harm, injury, or damage caused by a pet to another pet, person, or property rests solely with the pet parent, in accordance with applicable law. Purfurry and its partner facilities shall not be held liable for such incidents, and it is the pet parent’s duty to ensure that their pet is well-behaved, vaccinated, and adequately supervised at all times.

Pet Insurance Recommendation
We strongly recommend that all pet parents obtain comprehensive pet insurance for their pets. While Purfurry provides a platform to connect with licensed boarding and grooming facilities, we do not provide insurance coverage for pets. Pet insurance is critical to ensure financial protection and peace of mind in the event of accidents, illness, emergencies, or other unforeseen circumstances. By using our services, you acknowledge that it is your sole responsibility to secure appropriate insurance coverage for your pet.

For Providers (Kennels & Licensed Boarders)

By registering with Purfurry, providers confirm they are operating in accordance with applicable state and local licensing laws and that their facilities are safe, secure, and properly staffed.

Purfurry is not responsible for:

  • Damage or injury caused to property, staff, or other pets by a client’s pet.
  • Injuries, illnesses, or emergencies involving boarded pets.
  • Disputes arising from non-disclosure of pet behavior, health, or vaccination status.
  • Loss of income due to cancellations, no-shows, or misconduct by clients.

Abandoned Pets: In the event a pet parent fails to collect their pet after the stay ends, the provider must follow local laws and take reasonable steps to resolve the matter. Purfurry bears no legal or financial responsibility in such cases.

Purfurry may offer assistance in facilitating communication or dispute resolution but is not a guarantor of outcomes.

2. Termination Policy

User-Initiated Termination

  • Customers and providers may delete or deactivate their accounts at any time by contacting Purfurry Support or through their dashboard.
  • All upcoming bookings must be honored, canceled, or resolved before account closure.

Purfurry-Initiated Termination

Purfurry reserves the right to suspend or terminate any account, listing, or user access at its sole discretion, including but not limited to:

  • Breach of platform policies or Terms of Use
  • Illegal activity or licensing issues
  • Inappropriate conduct toward pets, customers, or Purfurry staff
  • Repeated complaints or poor service history
  • Misrepresentation or fraudulent behavior

All decisions are final. Users will be notified in writing with reasons where applicable.

3. Live Image & Feed Sharing Policy

For Providers

  • Providers are encouraged to send photos, videos, or text updates during a pet’s stay.
  • Updates must be shared only with the pet’s owner using Purfurry’s platform or approved channels.
  • No content should include other animals, people, or parts of the facility that may compromise privacy.
  • Sharing updates on social media or public forums is strictly prohibited unless written consent is obtained from the customer.

For Customers

By booking on Purfurry, customers consent to receiving real-time updates of their pets during their stay.

Marketing Use:

  • Purfurry may occasionally request permission to use photos or testimonials forpromotional purposes.
  • Consent will always be requested in writing and is never presumed.

4. Messaging and Communication Policy

Platform-Based Communication

  • All communication must occur through the Purfurry platform’s built-in messaging system.
  • This ensures transparency, safety, and a record of agreements in case of disputes.

Pre-Booking Questions

  • Care routines
  • Feeding
  • Medication
  • Facility amenities

Professional Conduct

  • All parties are expected to communicate respectfully.
  • Harassment, solicitation, or inappropriate language will result in account suspension or termination.

Off-Platform Communication

  • Sharing personal contact information before a booking is discouraged and may lead to penalties.
  • After a booking is confirmed, contact details may be exchanged for coordination purposes only.

Support and Dispute Resolution

For miscommunication, emergencies, or unresolved issues, contact Purfurry Supportthrough the platform.

5. Dispute Resolution and Liability

At Purfurry Holdings LLP (“Purfurry,” “we,” “us,” or “our”), we act solely as a technology platform connecting pet parents with licensed and verified pet care providers. All bookings are direct agreements between the pet owner and provider.

1. General Disclaimer of Liability

  • Purfurry is not a party to any service agreement and does not supervise, control, or guarantee service quality or safety.
  • Users must conduct due diligence before confirming any booking.

2. Provider vetting and Verification

  • Purfurry makes reasonable efforts to vet quality boarders, but does not guaranteeprovider conduct or compliance. We are only a booking marketplace and the platform is open for everyone to list their services.

3. Scenarios Covered Under Dispute Policy

  • Animal aggression or biting (pet-to-pet or pet-to-human)
  • Harassment, threats, or physical violence
  • Emotional trauma or behavioral regression
  • Theft or property loss
  • Vandalism or destruction
  • Sexual misconduct or unethical behavior
  • Unauthorized breeding or illegal acts
  • Injuries, allergies, or illnesses
  • Mismanagement of medication
  • Spread of disease (e.g., kennel cough)
  • Dietary errors or ingestion of unsafe items
  • Pet death from natural/unknown causes

Note: Pet parents must disclose medical, dietary, and behavioral needs. Providers must maintain safe and sanitary conditions.

  • Earthquakes, floods, or wildfires
  • Escape during extreme weather
  • Civil unrest or infrastructure failure
  • Travel restrictions or government shutdowns
  • Privacy breaches
  • Social media harassment or bullying
  • Defamatory reviews or allegations
  • Unauthorized content sharing
  • Fake or misleading documents
  • Reward/review/refund abuse
  • Misrepresentation of pet behavior or health
  • Platform misuse
  • Cleanliness or communication issues
  • Damage to professional reputation
  • Refund disputes
  • Cancellation or no-show conflicts

4. Platform Role in Disputes

  • Offer communication support or basic mediation
  • Suspend accounts pending review
  • Assist law enforcement with data requests

We are not a legal arbitrator and do not offer compensation.

5. Indemnification

  • Use or misuse of the platform
  • Service provider/customer engagements
  • Legal violations or disputes

6. Governing Law and Jurisdiction

All disputes are governed by the laws of the State of Maharashtra, India. Legal claims must be settled in Pune courts, Maharashtra.

7. Reporting a Concern

Note: We may investigate but do not assume liability unless required by law.

8. Policy Updates

Purfurry reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of the most current version.

6. No-Show Policy

Effective Date: 21/09/2025
Last Updated: 21/09/2025
This policy applies to both customers and licensed providers in the event of a missed appointment or booking.

1. Definition

A No-Show occurs when either party fails to appear for a confirmed booking without prior cancellation or notice.

2. No-Show by the Pet Owner / Customer

  • Provider may retain full booking amount, subject to their own policy.
  • Purfurry will not issue refunds unless authorized by the provider.
  • Providers should wait at least 30 minutes beyond the agreed time.
  • Repeated no-shows may result in account restrictions.
  • Note: In case of emergency, the provider may choose to reschedule or partially refund the booking.

3. No-Show by the Provider

  • Customer is entitled to a full refund including platform fees.
  • Purfurry may assist in rebooking with a new provider.
  • The provider’s account may be suspended or reviewed.
  • Repeated issues may lead to permanent removal from the platform.

4. Disputes Over No-Show Claims

  • Both parties may submit evidence (chat, photos, timestamps).
  • Purfurry will review the case but is not liable for missed appointments.

5. Platform Fees and Reward Points

  • Platform fees are non-refundable in customer no-show cases unless waived.
  • Loyalty points on no-show bookings are forfeited if the booking is canceled or disputed.

6. Emergency Exceptions

Valid emergencies (e.g., hospitalizations, accidents) may qualify for a penalty waiver. Supporting documentation must be submitted. Decisions are final.

7. Communication Responsibility

  • Both parties must communicate clearly via the platform.
  • Miscommunication or failure to respond may result in avoidable no-show designations.

For inquiries: support@purfurry.com
Purfurry Holdings LLP, Maharashtra, India