Frequently Asked Questions.
Welcome to Purfurry. This FAQ is designed to help pet parents and service providers clearly understand how the Purfurry platform works, what responsibilities each party holds, how bookings and payments are handled, and what policies apply in different situations. Purfurry operates as a technology platform connecting independent pet care providers with pet parents. The answers below are based strictly on the Purfurry Terms and Conditions and are intended to provide clarity in a simple, user-friendly format.
1. What is Purfurry?
Purfurry is an online booking platform that connects pet parents with independent pet care providers such as home boarders, daycare hosts, and groomers. Purfurry does not provide pet care services itself. It only facilitates bookings between customers and service providers. For more information, checkout- Terms and Conditions page
2. Does Purfurry directly employ or control pet care providers?
No. All pet care providers on Purfurry operate independently. They are not employees, agents, or representatives of Purfurry. Each provider is solely responsible for the services they offer. For more information, checkout- Terms and Conditions page
3. Do I need to agree to any terms before using Purfurry?
Yes. By creating an account, booking a service, or listing services on Purfurry, you agree to comply with all platform rules, policies, safety standards, and terms. Continued use of the platform means you accept any updates made to the Terms and Conditions. For more information, checkout- Terms and Conditions page
4. Which laws govern Purfurry’s platform?
All disputes and platform usage are governed by the laws of Maharashtra, India. For more information, checkout- Terms and Conditions page
5. Are hosts verified before joining Purfurry?
Yes. Service providers consent to identity verification processes, which may include Aadhaar verification and background checks such as criminal and professional record screening. Passing verification is required to onboard or continue using the platform as a provider. For more information, checkout- Terms and Conditions page
6. Does Purfurry guarantee the safety of my pet?
No. Purfurry does not guarantee the safety, quality, or outcome of services provided by independent hosts. Responsibility lies with the service provider and the pet parent. For more information, checkout- Terms and Conditions page
7. What fees do pet parents pay?
Pet parents are charged a 3.5% platform service fee on the booking subtotal (excluding taxes). For more information, checkout- Terms and Conditions page
8. How much commission does Purfurry charge providers?
Purfurry retains 15% commission from the booking value. Providers receive 85% of the booking revenue. For more information, checkout- Terms and Conditions page
9. When am I eligible for a full refund?
A full refund is issued only if the cancellation is made within 12 hours of booking and at least 48 hours before the service start time. For more information, checkout- Terms and Conditions page
10. What happens if I cancel late?
If the refund conditions are not met, no refund will be issued. For more information, checkout- Terms and Conditions page
11. Can I get a refund after the service has started?
No. Once a boarding, daycare, or grooming service has started, no refunds are provided. For more information, checkout- Terms and Conditions page
12. What happens if I don’t show up for my booking?
If a pet parent does not show up, the service provider is entitled to retain the full booking amount. Providers are expected to wait at least 30 minutes before confirming a no-show. For more information, checkout- Terms and Conditions page
13. What if the host does not show up?
If the service provider fails to show up for a confirmed booking, the pet parent is entitled to a full refund, including platform fees. For more information, checkout- Terms and Conditions page
14. Can I share contact details before booking?
Communication should remain on the Purfurry platform until a booking is confirmed. Sharing personal contact details before confirmation may lead to account penalties. For more information, checkout- Terms and Conditions page
15. Why should communication stay on the platform?
Keeping communication within the platform ensures transparency and documentation in case of disputes or misunderstandings. For more information, checkout- Terms and Conditions page
16. Is Purfurry responsible for injuries, illness, or pet death?
No. Purfurry does not insure or guarantee against illness, injury, escape, or death of a pet. For more information, checkout- Terms and Conditions page
17. What if a pet causes damage to a host’s property?
Purfurry is not responsible for property damage or injuries caused by pets. For more information, checkout- Terms and Conditions page
18. Does Purfurry provide pet insurance?
No. Purfurry does not provide insurance coverage. For more information, checkout- Terms and Conditions page
19. What happens if I don’t pick up my pet on time?
If a pet is not picked up within the agreed time and the pet parent is unresponsive, the pet may be considered abandoned under applicable local laws. The service provider may pursue legal recourse. For more information, checkout- Terms and Conditions page
20. Can abandonment lead to legal consequences?
Yes. In confirmed cases of abandonment, providers may report the matter to local authorities. For more information, checkout- Terms and Conditions page
21. Can hosts post pictures of pets online?
Hosts may only post pictures of pets with written permission from the pet parent. For more information, checkout- Terms and Conditions page
22. Can my account be suspended or terminated?
Yes. Purfurry may suspend or terminate accounts for violations of platform rules. Users may deactivate their accounts once all active bookings are completed. For more information, checkout- Terms and Conditions page
Whatsapp Community
Instagram Community