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Tips after you have completed a booking

We are so excited for this upcoming booking! Our goal is to make this a seamless, stress-free, and joyful experience for everyone involved. To ensure the safety of the pets and the peace of mind of our community, we’ve put together a quick guide to help you prepare for a successful hand-off.

pet parent
Pet care provider

Dos and Donts

For the Pet Parent

Ensure your pet has a smooth transition and you have total peace of mind.

The Dos:

✅ Bring ID: Always carry your valid photo ID and proof of address for the provider to verify. It's best to carry the pet's vaccination and registration records as well.

✅ Pack a "Home" Scent: Bring a familiar blanket or toy to help lower your pet's anxiety in a new place.

✅ Update Info: Ensure emergency contact details and vet information are written down clearly for the provider.

✅ Be Transparent: Disclose any history of separation anxiety, health issues, or specific behavioral quirks.

✅ Food and Treats: Carry your pet's food or treats as per the consensus with the pet care provider.

The Don’ts:

❌ Don’t Rush the Drop-off: Leave 10–15 minutes to discuss schedules and say a calm goodbye.

❌ Don’t Change the Diet: Stick to their regular food; now is not the time to experiment with new treats or brands.

❌ Don’t Forget Safety Gear: Check that all leashes, collars, or carriers are secure and in good working order.

❌ Don’t Over-dramatize Departure: Keep your exit upbeat so your pet doesn't mirror your stress or anxiety.

For the Pet care provider

Create a safe, professional, and welcoming environment for your guests.

The Dos

✅ Verify Identity: Check the parent’s ID and address proof to ensure it matches the booking details.

✅ Safety Sweep: Double-check that all gates, windows, and fences are securely locked before arrival.

✅ Send Updates: Share a quick photo or an "all is well" text within the first few hours of the stay.

✅ Confirm Emergency Plans: Know exactly which vet to call and where the nearest 24/7 clinic is.

The Don’ts ❌ Don’t Rush the Drop-off: Leave 10–15 minutes to discuss schedules and say a calm goodbye.

❌ Don’t Change the Diet: Stick to their regular food; now is not the time to experiment with new treats.

❌ Don’t Forget Safety Gear: Check that all leashes, collars, or carriers are secure and in good working order.

❌ Don’t Over-dramatize Departure: Keep your exit upbeat so your pet doesn't mirror your stress.

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